Returns & Exchanges
At DiamondsJH, we want you to feel as radiant as our jewelry; if you are not completely satisfied with your purchase, we offer a 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Log into your account portal and select the order you wish to return to receive a unique Return Authorization Number.
Package Your Items
Securely place your jewelry in its original display box and protective shipping carton, ensuring all certificates and tags are included.
Affix Shipping Label
Print the prepaid insured shipping label provided via email and attach it clearly to the outside of your package.
Receive Your Refund
Once our gemologists inspect the item for quality assurance, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing