Frequently Asked Questions
Your guide to shopping luxury jewelry with DiamondsJH
What materials are used in DiamondsJH jewelry?
We use only premium materials, including certified conflict-free diamonds, 14k and 18k solid gold, and high-grade sterling silver to ensure long-lasting brilliance and quality.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Custom or made-to-order pieces may require an additional 10-14 days for production before shipment.
Do you offer a warranty on your products?
Yes, every purchase from DiamondsJH comes with a limited lifetime warranty covering manufacturing defects and professional cleaning services.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition with all security tags and original packaging intact to be eligible for a refund.
Are your diamonds ethically sourced?
Sustainability and ethics are at our core. All DiamondsJH diamonds are sourced through suppliers that adhere to the Kimberley Process, ensuring they are conflict-free and ethically mined.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.